[Close] 

IT Field Technician

Title: Field Service Analyst II


Location: Tuscola, IL
Contract: 4 Months
Part Time: Work 2-3 Days Per Week, About 25 hours per week


This role is responsible for enterprise Client hardware and software support.


Provide timely status updates to clients and Client Services Site Manager.


?


ESSENTIAL FUNCTIONS:


Replacement and Installation of new computer hardware.


Answer calls, log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 1st and 2nd level support teams.


Routinely check voice mail and monitor the Help Desk mailbox and ensure requests are logged into the Help Desk system within agreed timeframes.


Document detailed steps completed during problem resolution for future problem reproduction and resolution. Foster excellent relationships and communications with client users and IT peer groups.


Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 00/03/NT, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, SAP, Active Directory, etc.). Reset Passwords.


KEY COMPENTENCIES:


Knowledge and experience in Customer Service.


Strong interpersonal communication skills, both written and spoken.


Capability to be an excellent team player who shares knowledge and information.


Ability to lift up to 50 pounds for moving PC equipment. Ability to multi-task efficiently.


Knowledge and experience with Windows 2010, MS Office Suite, MS Exchange and SAP.


Strong communication skills, both verbal and written. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


?


QALIFICATION REQUIREMENTS:


5-9 years experience with hardware installation/configuration and Microsoft suite of products.




Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

IT Cable Technician
Urbana, IL Flex-N-Gate
IT Support Technician
Elk Grove Village, IL Magnetic Inspection Laboratory, Inc.
PC Field Technician
Wood Dale, IL The Judge Group
Field Technician I - Chicago
Chicago, IL Apex Systems
IT Support Technician - Tier I - Tier III
Chicago, IL Simply Smart Technology