IT Field Technician

Title: Field Service Analyst II

Location: Tuscola, IL
Contract: 4 Months
Part Time: Work 2-3 Days Per Week, About 25 hours per week

This role is responsible for enterprise Client hardware and software support.

Provide timely status updates to clients and Client Services Site Manager.



Replacement and Installation of new computer hardware.

Answer calls, log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 1st and 2nd level support teams.

Routinely check voice mail and monitor the Help Desk mailbox and ensure requests are logged into the Help Desk system within agreed timeframes.

Document detailed steps completed during problem resolution for future problem reproduction and resolution. Foster excellent relationships and communications with client users and IT peer groups.

Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 00/03/NT, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, SAP, Active Directory, etc.). Reset Passwords.


Knowledge and experience in Customer Service.

Strong interpersonal communication skills, both written and spoken.

Capability to be an excellent team player who shares knowledge and information.

Ability to lift up to 50 pounds for moving PC equipment. Ability to multi-task efficiently.

Knowledge and experience with Windows 2010, MS Office Suite, MS Exchange and SAP.

Strong communication skills, both verbal and written. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.



5-9 years experience with hardware installation/configuration and Microsoft suite of products.

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